FAQ (Frequently Asked Questions) for modestthread.com.au
Ordering & Payment
Q: What payment methods do you accept?
- A: We accept secure online payments through [list accepted payment methods] for your convenience.
Q: Do I need an account to place an order?
- A: No, you can checkout as a guest. However, creating an account allows you to save your information for faster checkout in the future and track your order history.
Q: What currency are your prices listed in?
- A: All prices are listed in Australian Dollars (AUD).
Q: Is it safe to order online?
- A: Yes, we use secure online payment processing to ensure your information is protected.
Shipping & Delivery
Q: What shipping options do you offer?
- A: We offer a variety of shipping options within Australia. Shipping costs and estimated delivery times will be displayed at checkout.
Q: Where do you ship to?
- A: We currently ship within Australia.
Q: Can I track my order?
- A: Yes, you will receive a confirmation email with tracking information once your order ships.
Q: What happens if my order is lost or damaged during shipping?
- A: We take responsibility for your order until it is delivered to you. Please contact us if you experience any issues with your shipment.
Returns & Refunds
Q: What is your return policy?
- A: We currently offer returns and exchanges for unworn, unwashed, and undamaged items with tags attached within [Number] days of receiving your order. Please see our Refund & Return Policy for full details. (link to Refund & Return Policy page)
Q: Can I return contact lenses?
- A: Unfortunately, we cannot accept returns for opened contact lenses due to hygiene reasons.
Q: How long does it take to process a return?
- A: Once we receive your returned item, we will inspect it and process your refund or exchange within [Number] business days.
Products & Contact Lenses
Q: What types of clothing do you offer?
- A: We offer a curated selection of modest women’s clothing, including dresses, tops, pants, skirts, and more. We cater to various styles and preferences.
Q: Do you offer different contact lens brands?
- A: Yes, we carry a selection of popular contact lens brands to suit your vision needs and style preferences.
Q: How do I know if contact lenses are right for me?
- A: We recommend consulting with an eye doctor to determine the appropriate contact lenses for your vision and eye health.
Company & Website
Q: Where is modestthread.com.au located?
- A: We are based in Sydney, Australia. (Consider adding a physical address if you have a storefront)
Q: How can I contact you?
- A: You can contact us by email at [insert email address] or by phone at [insert phone number].
Q: Is your website secure?
- A: Yes, our website uses secure encryption to protect your personal information.