Refund & Return Policy for modestthread.com.au
Last Updated: 30/03/2024
At modestthread.com.au, we want you to be completely satisfied with your purchase. However, we understand that sometimes things may not work out as planned. This Refund & Return Policy outlines the conditions under which you can return an item and receive a refund.
Please note:
- We currently do offer refunds and returns for certain situations.
- We reserve the right to modify this policy at any time without prior notice.
Circumstances for Return & Refund
- Incorrect or Faulty Items: If you receive an item that is incorrect or faulty (e.g., damaged during shipping, wrong size or color), we will gladly provide a full refund or exchange, depending on your preference.
- Item Not as Described: If an item you receive does not match the description on our website, you may return it for a full refund.
Return Process
- Contact Us: Before returning any item, please contact us within [Number] days of receiving your order by email at [insert email address] or by phone at [insert phone number].
- Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Return Shipping: You are responsible for the cost of returning the item(s) to us. We recommend using a trackable shipping method with insurance.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.
- Refund or Exchange: Once your return is approved, we will issue a full refund (excluding original shipping costs) to your original payment method within [Number] business days. Alternatively, we can process an exchange for a different item, subject to availability.
Items Not Eligible for Return or Refund
- Items that are worn, washed, altered, or damaged due to misuse.
- Contact lenses that have been opened from their original packaging.
- Items purchased during a sale or promotion with a clearly stated “final sale” policy.
Additional Information
- We recommend trying on clothing items before removing any tags or labels.
- We cannot accept returns for items purchased from unauthorized resellers.
Customer Satisfaction is Our Priority
If you have any questions or concerns about our Return & Return Policy, please don’t hesitate to contact us. We are committed to providing excellent customer service and will do our best to resolve any issues you may have.
Remember:
- Clearly communicate the timeframe for requesting a return (e.g., within 14 days of receiving the order).
- Be transparent about any restocking fees or limitations on exchanges.
- Provide a customer-friendly return process with clear instructions.